Everything about buying, installing and refunds. Still stuck? Sign in and use Support in My Account, or email dbr.msts@gmail.com.
Sign in with a free DBR account, open the Buy page and scan the UPI QR code with any UPI app. Then enter the 12-digit UTR (UPI reference number) from your payment app and press Submit.
We check every payment by hand to make sure it's genuine. Please allow up to 24 hours. Your order shows as Pending in My Account until then, and changes to Paid once confirmed.
Open the payment in your UPI app (Google Pay, PhonePe, Paytm, BHIM or your bank app). The UTR, also called UPI Ref No or Transaction ID, is a 12-digit number shown in the payment details.
If it's been less than 24 hours, your payment is still being checked. If it's been longer, open Support in My Account with your order ID ready and we'll sort it out.
After access is given: no refunds, in any case. Once your order is marked Paid and the route is unlocked for your account, the sale is final.
Before access is given: you can request a refund. We return 90% of the amount paid. The remaining 10% covers the cost of checking and processing the payment and refund.
There are no full refunds. Please check the system requirements before you buy.
No. Pre-orders cannot be refunded, in any case. When you pre-order, you're paying ahead of the release date, and the pre-order is final the moment you pay.
You'll see this clearly at checkout and must agree to it before you can pay.
Open Support in My Account (or email us) with your order ID and UTR, before your order is marked Paid. The 90% refund goes back to the same UPI account you paid from.
Both are supported. We recommend Open Rails for the best experience. The DBR player app finds your install and puts the route in the right place.
The route is 5 to 6 GB. The player app downloads it in parts, so a dropped connection doesn't mean starting again.
Yes. Updates to the route are free for buyers and come through the player app.
Route builders and object makers who want DBR's Indian Railway objects in their own routes. Packs open after the DBR route is released.
The same policy as the route applies. No refund once the pack is unlocked for your account. Before that, you can request a refund of 90% of the amount paid.
No. Your purchase is for your own use only. Sharing, re-uploading or reselling DBR content is not allowed and leads to your access being removed without refund.
Not without written permission. Email dbr.msts@gmail.com to ask.